Below, please find our Shipping, Return, Refund and Warranty information.
Should you find a need for our products for an event, or if you need something that is not currently shown in our site, please do not hesitate to contact us. We would be happy to fulfill and create a special order for you.
We will try our best to put most of Mindy's pieces available on the site. Our online store will also carry very limited release and popular pieces of Mindy Lam.
Mindy Lam Products are assembled and designed in the USA. (Rockville Maryland just 15 miles from Washington DC) You may also visit her studio in Rockville at the Visarts Center.
Products are protected by the US copyright and trademark Laws. For more info on Mindy Lam designs, please visit
www.MindyLam.com.
Contact informationMindy Lam Studios
155 Gibbs St. Ste 206
Rockville, Md. 20850
mapBy phone: 301-762-6508 (between 10 a.m. and 6 p.m. EST)
By email: support@mindylamarts.com
support@mindylam.comShipping Information:
Orders are processed the next business day and normally takes within a week to ship. We ship via Fedex Ground and Fedex Express for US Continental location. If you want to have orders ship International, please contact us for more assistance. We do not ship to PO Boxes. Shipping and and Handling will be calculated based to the type of service, weight insurance and location.
Refund, Returns and Warranty :
All products shipped will be warranted for defects in materials and workmanship. Accidental breakage of material will not be covered under warranty.
We want you to be 100% satisfied with our service and merchandise. All of our items carry a 14-day return as long as they are returned in the same condition received. If you do not wish to keep the un-defective item you must return it at your shipping expense for a refund less 15% restocking fee. We will provide you credit for merchandise, but not shipping cost. You must file a return request within the 10 day period from receipt of merchandise. Please email : support@mlady.net to file a return request. A RMA will be issued to you for the return.
Please send the return along with the RMA number to:
Mindy Lam Studio
Attn: Customer Service
155 Gibbs St. Ste 206
Rockville, Md. 20850
If you have further questions or any special request, please email us at Support@mindylamarts.com.
We appreciate your business. Thank you for visiting our the Mindy Lam Shop.
Mindy Lam Designs • Produced in Rockville Maryland
MADE IN THE USA • All rights reserved.